What is Social CRM?
Social Customer Relationship Management (Social CRM)
The amount of data in our world is exploding. Here at Pocketstop we believe capturing and analyzing this large and growing “Big Data” is a key component to our clients’ success.
That’s why back in 2006, we created a Social CRM platform that captures and organizes human behavior, improving our clients’ ability to accurately derive customer insights and needs, by connecting consumer transaction data with the lifestyle data they share online.
Many organizations are data rich, but insight poor. Pocketstops’ Social CRM platform helps create marketing cohesion across the Social, Mobile and Digital channels and combine that information with POS data to provide a truly accurate picture of consumer interactions. We help transform data into feasible, immediate action plans that start and maintain conversations with consumers. We call it BECKY.
B is for building a database of consumers.
E is for engaging with those customers to start conversations.
C means connecting with them where and when they want to, building loyalty.
K for Ka-ching. Watch your sales grow when your brand becomes relevant to your consumer.
Y for Yada Yada. Give your consumer the sense of ownership that comes from having a dialogue with and about your brand.
Our specialty is helping you engage your consumers by connecting with them on platforms they’re already using.
Online * Text * Mobile Apps * Blogs * Loyalty programs * Facebook
Twitter * Email * LinkedIn * Youtube * Foursquare * Google+